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How to manage mass refunds and gift cards in the time of pandemic

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Their target audience is busy businessmen (and businesswomen) working in corporate areas who need to get their meals picked-up fast and effortless to keep up with speed at work. The stores and restaurants that join the program are looking for a solution to help them increase their throughput at busy times, and increase their revenue due to online ordering benefits.

"With three developers (myself a mix of stacks, an iOS developer/NodeJS, and an Android developer/NodeJS, with only about 6 years of industry experience combined) the integration took: i. -  a couple of days to plan out - about 9 days of development work x3 developers to fully integrate with the rest of our existing system (including our UI work on both applications, cleanup of our old custom build voucher system). ” - Alan

They saw an opportunity in launching a promotion management system. They wanted to reward our customers for gaining their loyalty or encourage them to the first purchase. The key challenge was voucher management, mainly tracking:

  • redemptions
  • cost the vouchers that were spent
  • loyalty (repeated purchases)
  • fraud attempts (and automatic blocking of the users who were attempting to commit one)

They needed a system that would support the tracking of offline vouchers (posters in-store, cards or flyers) and, more broadly, an omni-channel management and distribution support.

They have gone through a few other than Voucherify SaaS solutions, but the pricing was unacceptable for them.

Voucherify turned out to be the best solution they have found to support their promotional strategy and support the distribution, tracking and managing the vouchers. It also helped them much in launching a referral program. According to Bamboo, the pricing is “fair” and the API-focused approach satisfies a crucial need - flexibility and easiness of integration.

"We have asked for a couple of improvements, like easier and safer voucher creation (which has since been delivered) as well as more analytics and export abilities to make experimenting and accounting easier. When we had hiccups throughout the integration Tom and the team on Slack were supportive, and we felt like we could drip in our questions as they came. Voucherify customer service also did a few calls with us to answer questions” - Alan


Fast integration, developer-friendly
Increased customer acquisition rate
Fast launch of the referral program
Fraud protection
Better tracking of the marketing budget
Easier voucher management
Offline voucher tracking
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API focused

Developer friendly

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Affordable pricing for our young startup