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How to manage mass refunds and gift cards in the time of pandemic

Europe’s biggest deal community platform, iBood.com or "Internet's Best Online Offer Daily", offers a new luxury good product on the internet once a day. Every night at midnight the company creates a new offer of a premium brand at the lowest price available on the web. The concept has become popular with customers and enabled iBOOD to expand into seven countries.


1.5 milion coupons
created so far
Advanced targeting
with customer segments
Rapid integration
with shop software
Conversion rate increase
to 5% or higher

Key challenges

One of iBOODs marketing team goals is to drive brand awareness and increase customer retention. To achieve this, iBOOD uses various coupon campaigns across several channels in seven countries. But, as consumers tend to get around some campaigns, iBOOD’s coupons must be strictly tracked and controlled. To help the marketing team with its continued growth, iBOOD needed a more advanced promotional engine.

The problems which iBOOD encountered:

  • Misused coupons - generally available codes are easier to maintain from the software point of view but need more effort as far as the ROI tracking is concerned
  • Expiring promo codes - iBOOD experiments with launching several coupon campaigns in parallel, each of them might have thousands of codes. Updating shop software to accept valid coupons and drop expired ones for every new campaign would  require massive developer effort.
  • Only for new customers - general coupons often end up posted on online deal communities. To control the promotional budget and counteract coupon misuse, the iBOOD team wants to limit some of the discounts to new customers only.
  • Multiple shops in seven countries - launching and managing coupon campaigns targeted at 2 million customers in seven different countries needs ultimate cooperation between marketing, operations, and development teams across a number of locations.

Example campaigns Voucherify has helped to launch

The unique coupon generator along with the promotion rule engine, enabled iBOOD to roll out promo campaigns with various marketing channels such as:

  • coupon deals aggregators
  • email marketing
  • business partners & affiliates
  • social media
  • friend-refers-friend programs
Voucherify lets us launch a variety of campaigns, e.g. birthday campaigns, re-activation campaigns, welcome campaigns, specific product category/brand campaigns, and more.
The overall goal is sales/conversion, more specifically: to re-engage customers or to help them with their first purchase.
- Campaign Manager, iBOOD

Unlike generally available codes, unique coupons managed by the Voucherify platform are easier to track both channel- and location-wise. Dynamic customer segments also help the team build more personalized campaigns with fine-grained groups. Finally, when the campaign becomes problematic, the team can disable any coupon code with a single click.

We usually segment people based on the registration date or on the last purchase date and we control the promotions using a minimum order value threshold.
- Campaign Manager, iBOOD

To engage millions of customers, iBOOD needs even more automation. Thanks to Voucherify API, iBOOD can create discounts programmatically.

So far, iBOOD has created 1.5 million coupons with both marketer dashboard and API. But the promotion experiments don’t stop there; the marketing team is coming up with more and more scenarios to attract and convert customers.

How are they integrating Voucherify with their daily workflow?

iBOOD uses Voucherify as a one-stop shop for their coupon activities in every country. The Marketing Team <> Voucherify <> Development Team cooperation helps drive revenue, control the promotional budget, and save massive engineering time. Here’s how it works:

The dashboard enables marketing teams to launch campaigns on their own. They use promotion manager to define every promotional feature, like:

  • discount value (e.g. percentage off, Free Shipping)
  • number of coupon codes in a campaign
  • start and expiration date
  • applicable customer segments
  • number of possible redemptions

This would not be possible without tight integration with online shop software. Thanks to powerful API as well as other building blocks, the development team was able to connect coupon validation and tracking within days. This setup helps iBOOD scale their promotional tactics at a fraction of the cost as they expand their multinational presence.

Has Voucherify helped us to improve our sales performance? Definitely! It’s a little bit dependent on the target group and the product selection but most of the campaigns have a conversion rate of 5% or higher!
- Campaign Manager, iBOOD

About iBOOD

$78 million revenue
2 million online customers
7 countries
a subsidiary of Media-Saturn
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