Vodafone Group plc. is a British multinational telecommunications company, operating in Asia, Africa, Europe, and Oceania.
Vodafone Portugal is a part of Vodafone Group plc. and the second biggest telecommunications provider in Portugal.
- The need for a new promotion engine after upgrading their e-commerce technology stack.
- Finding a quick-to-integrate promotion platform that would allow the Vodafone team to meet tight deadlines.
- Validating discounts based on customers’ data or specific products.
They have decided to use an out-of-the-box vouchers solution instead of building it from scratch for several reasons:
- Not to waste development team’s effort with developing a solution already available on the market.
- To have a faster time-to-market of their first campaigns.
- To have the possibility to scale and expand the portfolio of campaigns.
In a specific commercial campaign, customers get the chance to receive a discount or a product offer by subscribing to a service or purchasing something. The eligible customers receive voucher codes through SMS. Then, they can redeem them in eShop to get a discount.
Voucherify is helping Vodafone to diversify campaigns and address customers’ needs on the scale. The team uses this platform to create coupons, track their redemption status, and export reports for further analysis.