Group chat for people who care if their incentives actually make money
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Incentive optimization

Make every discount pull its weight

You're not short of promotions, you're short of knowing which ones pay for themselves. Incentive optimization is how you find out and stop paying for the rest.

It’s all fun until someone yells bingo!

Grab a pen (okay, a mouse). Click each you’ve been through. Bonus points if it happened this quarter.

Vincent, the Voucherify incentive agent

Ticked more than three? Yeah, we should talk...

✓
Everyone gets 20%, especially people who’d pay full price
✓
Your promo strategy is last year’s Ctrl+C & Ctrl+V
✓
Customers have more points than reasons to use them
✓
10+ offers stacked at checkout (oops!)
✓
Want to test 10% vs 15%? See you next quarter!
✓
Your code went viral on a deal site (again)
✓
Last month’s promo earned something (?)
✓
Your loyalty KPIs are "members" and "it’s growing"
✓
The welcome discount goes to people at checkout

Incentive optimization is a loop

Incentive optimization is giving each customer the smallest incentive that changes what they do and measuring what it earned. Then doing it again, a little smarter each time!

1
Experiment

Run competing offers on real segments, at the same time, with the same rules.

2
Measure

A code that got used 10 000 times can still lose money. See what each offer cost, who used it, and what it brought back.

3
Control

Budgets, redemption limits, fraud rules and approvals, so a winning test doesn’t become tomorrow's headline.

Round 1: 20% for everyone. Ouch.
Vincent, the Voucherify incentive agent
1
Experiment
2
Measure
3
Control
"Voucherify unlocked a whole new wave of marketing initiatives, letting us drive activation, retention, and churn prevention with precision and measurable impact."
Reduced
churn thanks to reactivating dormant users
6x
higher conversions for incentives powered by Voucherify
Read case study
Trainline customer story hero image
"Integrating Voucherify was a breeze. Clear docs, flexible setup, and great customization made it one of the smoothest implementations we’ve done!"
3 months
to integrate pilot promotions, 
loyalty, and referrals
80%
of members earn points and redeem rewards
Reduced
TTM and program TCO
Read case study
Michelin story hero image
TIER Mobility logo
“Voucherify allows us to save over 70% of the time on our internal processes. Not to mention a massive slash in the subscription costs compared to our previous provider.”
70%
drop in campaign management time
50%
drop in subscription costs compared to previous provider
60%
reduced promotion fraud
Read case study
Hero image for Tier Mobility case study

Where the margin gets saved

The unglamorous pieces that keep every turn of the incentive loop profitable.

Stop bribing people who were already buying

Plug in your CDP, CEP, events and custom fields, so every incentive knows who it’s talking to. Your data already knows who’d buy anyway, now your promotions do too.

Visual highlighting custom promotion experience builder

Run the smallest incentive that still works

Voucherify shows each customer only the offers they qualify for, based on cart, segment, location and behavior. The loyal regular doesn’t get the same 20% as the first-timer you’re trying to win.

Don’t discount what sells itself

Keep bestsellers, new launches and thin-margin products out of any offer with one rule. Stop incentives from landing on the stuff people grab anyway.

Visual showing geolocated discount formula

Price persuasion per customer

Work out each discount from the cart, the customer or your own data fields. Run a single campaign with a different price of persuasion for every customer.

Stacking and voucher governance visual

Pick which offer wins

Stacking, exclusion and priority rules decide which offer wins, so welcome, loyalty, newsletter and birthday never add up to one very expensive cart.

Know what’s earning and what’s burning

Vincent reads your promotion results and tells you which offers brought in revenue and which just cost money, then suggests what to try next.

Your next incentive starts with a prompt

Tell Vincent what you’re trying to move. He figures out who actually needs an incentive, sets it up with guardrails, flags the offers burning margin, and tells you what to try next.

Who’s getting a discount they don’t need?

Try Vincent early
Vincent

Your regulars. They’d buy anyway. Want me to dial it down?

Vincent, the Voucherify AI agent

Fast enough to test, safe enough to trust

Every test is an API call away

Hundreds of endpoints to create, change and retire incentives in code. Spin up a variant, kill a loser, ship the winner, all without waiting on a dashboard or a sprint.

Go to docs
API code snippet
SDK PHP logoJavaScript SDK logoSDK Java logoSDK Python logoRuby SDK logoDotNet SDK logo

Take our APIs for a spin

Ready-made Postman collections for every core flow, so you can see how an offer behaves before anyone writes a line of code.

See API Reference

Run SDKs

Official SDKs for JavaScript, Python, PHP, Java and more. Fewer custom wrappers, faster first experiment.

See SDKs

React before the moment’s gone

Redemptions, fraud alerts and customer actions fire events in real time. Webhooks and Kafka connectors pass them on to your CEP, CDP or data warehouse, so every result lands where your analysts actually look.

Visual of webhook builder in Voucherify
Visual of custom data model for incentives

Optimize on what matters to you

Add custom fields to customers, products, campaigns and redemptions (margin, cost, lifetime value, whatever you track), then build rules around them.

Fast enough to test at checkout

Sub-50ms API responses, 99.99% uptime, and auto-scaling for millions of requests. Real-time decisions don’t slow the cart down, even on Black Friday.

See uptime

Experiment without the 2am phone calls

Roles, approvals before anything goes live, and a log of every change. ISO 27001 and GDPR compliant.

Visual showing user rules in Voucherify

Plugs into the tools that hold your data

Ecommerce, CRM, CDP, app, POS: if it has an API, Voucherify connects to it. Pre-built integrations for the usual suspects and the rest is quick to build.

See all integrations

Vetted by the people who vet vendors

Analysts and auditors already did the homework, so you get a head start

Featured by Gartner

Featured in Gartner’s loyalty research. Turns out analysts like margins too.

MACH Alliance member

Composable before it had a logo. MACH even gave us awards for our agentic work.

Certified by AWS

Plenty of vendors say "retail-ready". AWS actually checked whether we are.

ISO 27001 & GDPR

An auditor already went through everything with a magnifying glass, so your CISO doesn’t have to.

FAQs

Incentive Optimization

What is incentive optimization?
Giving each customer the smallest incentive that still changes what they do, then measuring what it cost and earned, and adjusting. It’s a loop: experiment, measure, control, repeat.
How is it different from regular promotion management?
Promotion management gets offers out the door. Optimization asks whether they should have gone out at all, to whom, and how big.
Is this just A/B testing my coupons?
Testing is one part of it. Optimization also covers who qualifies, how much each person gets, what the offer is allowed to touch (margin, stacking, budgets), and how you learn from the results.
What data do I need to get started?
Less than you think. Customer IDs and order data get you going. Segments, events from your CDP or CEP, and product fields like margin or cost make it sharper.
Does it work for loyalty and referrals, or just discounts?
All of it. Coupons, automatic promotions, loyalty points, rewards, referrals and gift cards run on the same rules engine, so you can optimize them with the same logic instead of three tools that don’t talk to each other.
Can I try it before talking to sales?
Yes. Start a free trial with a sandbox and API keys, or book a POC if you want us in the room.

Are you optimizing incentives or just running them?