How Pomelo Supercharged Coupons and Referrals with Voucherify, Braze, and Segment?

Pomelo is an omnichannel fashion platform for greater Asia. With $52 million funding in the recent Series C, they focus on providing new fashion arrivals for millennial consumers. Their branded products are sourced with focus on trends, details, and quality from the fashion capitals of Asia.

Pomelo planned to launch a multi-tiered referral program through their mobile apps and websites. As their communications were already powered by Braze, they were looking for a Promotion Engine that works hand in hand with Braze’s messaging channels (push notifications, emails, in-app banners, and more). Pomelo used Segment CDP to collect and unify customer data across touchpoints and so they chose Voucherify because of scalable pricing and native Braze and Segment connectors which reduced integration time.

The flexibility of two platforms enabled Pomelo to move to other incentive-based campaigns including personalized coupons and a loyalty program, making Voucherify & Braze tandem a central promotion engine for their global growth. 

Here’s how Pomelo equipped their marketing team with a solution to launch various promotional campaigns in multiple countries, in a single sprint.

How Pomelo launched a referral program with Voucherify and Braze?

To combat high customer acquisition costs, Pomelo created a double-sided referral program which rewards both referrers and invited friends. In the case of successful referral, the referrer receives a reward coupon. The friend gets a dollar discount right after applying the referral code. 

The team used Voucherify to generate unique referral codes and to set fraud preventing validation rules:

• Each friend can be referred only once.
• The referral is successful only if a friend makes an order with a minimum order total value.

Once the mechanics of the referral program were set up, the remaining part was to announce the program and to distribute referral codes to Pomelo’s customers. Which often is easier said than done.

This is where Braze and Voucherify plugin comes in. The integration leverages Braze’s API flexibility, namely Connected Content and Custom Attributes. In effect, once Voucherify and Braze accounts were connected, Voucherify could access and modify users’ profiles in Braze. 

Learn more: Explore a comprehensive GitHub library featuring helpful Liquid and Connected Code snippets for promotions and loyalty scenarios with Voucherify and Braze.

In the case of referral program, there were at least three messages the brand wanted to send to customers:

• Invitation – with a referral code and description of the program.
• Successful referral – notification about every new friend that used the code.
• Reward – sending a reward coupon when a referrer earns a given number of referrals.

All of them can be easily triggered with Voucherify <> Braze integration. 

Pomelo uses Connected Content to retrieve a unique referral code from Voucherify and to send it in every referral program invitation message. At the same time, Voucherify adds the referral code to the customer’s profile so that it’s stored in Braze for future usage.

Now, every time a referral code is successfully used by a friend, Voucherify updates another Custom Attribute in a referrer’s customer profile — it’s the reward coupon code. Braze listens to attributes’ updates and when it detects a new attribute, it sends it to the successful referrer.

The reward coupon codes are also validated by Voucherify and so they can have additional rules applied. This makes it easy to protect promotional campaigns from fraud.

To make integration even more automatic, Pomelo synchronizes customer data between Voucherify and Braze by employing Segment. Both platforms are Segment partners which makes data exchange a breeze.

Learn more: How to boost customer loyalty with a CDP integration?

Learn more: How to use Segment customer attributes for promotion personalization?

Today, with Voucherify & Braze integration, Pomelo can run successful promotional campaigns by:

• Delivering personalized coupons straight to Braze audience.
• Validating discounts against customer attributes and order structure.
• Notifying customers about relevant promotional events in referral and loyalty programs.

Learn more: How to build a referral program with Braze & Voucherify?

Learn more: How to set up a loyalty campaign with Braze & Voucherify?

Results – faster time to market for their referral program

With Voucherify API-first approach and native integrations with Braze and Segment CDP, the Pomelo team was able to launch a referral program in a single development sprint. Moreover, the integration let them incorporate other incentive-based promotional messages without extra engineering work and – what’s most important – completely controlled by the marketing team. If you’re interested in how they used coupons to earn 13 000 new customers within a month, visit our case study.