Timezone is a chain of family entertainment venues in Asia Pacific, part of TEEG, established in 1978 and operating in Australia, India, Indonesia, New Zealand, the Philippines, Singapore, and Vietnam. Timezone venues provide a fun and unique gaming experience for families through video games, virtual reality, bumper cars, bowling lanes, birthday parties, and more.
"The voucher system is easy to use for both our team and customers."
"Voucherify customer support is superb. They were always on hand and the time difference between Singapore and Poland is a non-issue. Tomek and his team are always on hand to provide support."
Timezone Singapore was using their built-in CRM system to generate and maintain vouchers, but due to regional standardisation, they had to move to a new CRM system without promotional functions. This made them look for a new voucher generation system.
They chose Voucherify as it was already used by another branch of Timezone, Timezone Australia. There was no additional integration required as it operated in silo. Voucherify provided a simple and secure voucher system that makes incentive delivery and redemption an easy process for both Timezone guests and their venue team.
Timezone used Voucherify-generated gift cards and discount vouchers as the rewards in their rewards program.
Here are some rewards Timezone offers using Voucherify:
"When the pandemic struck, our business was closed for two months and as such, we couldn’t send our rewards benefit. Voucherify has been flexible in transferring our monthly allocation to the time when our business re-opened.”
They also used Voucherify to generate promotions like:
Run flexible promotions without wasting developers' time