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Refunds to Gift Cards

Refunds to Gift Cards

Refund your customers by offering gift vouchers to maintain liquidity in times of uncertainty.

Example

If you need to cancel a trip, offer an automatic refund in the form of a gift card valid for an extended time (minimum 365 days).

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Refunds to Gift Cards

Refunds to Gift Cards

Refund your customers by offering gift vouchers to maintain liquidity in times of uncertainty.

Example

If you need to cancel a trip, offer an automatic refund in the form of a gift card valid for an extended time (minimum 365 days).

Main Benefits

Gift cards are a perfect tool to keep revenue flowing and stay liquid in bad times. It is an easy way to automatically refund many customers at once for canceled flights, trips, or other events that failed to take place.


Best Practises

  • Ask your customers if they accept this type of refund or if they would prefer to get cash. Incentivize the gift card refund by offering some (for example, 5%) extra cash for that type of refund versus getting direct cashback. 
  • Offer a long gift card expiration date, especially if the cancellations are due to governmental restrictions and people are not sure when they can travel again.

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