Create a refund flow that returns value to customers as gift cards instead of cash. In this recipe, when a trip, flight, or event is canceled, the customer receives an automatic refund in the form of a gift card that stays valid for an extended period, such as at least 365 days.
This setup helps protect liquidity while still giving customers a clear form of compensation. It works especially well when you need to process a large number of cancellations at once and want to keep revenue inside your ecosystem rather than sending immediate cash refunds.
When a booking or purchase cannot be fulfilled, you issue a gift card instead of a direct refund. The recipe is designed for situations like canceled trips, flights, or events, where many customers may need to be refunded in bulk.
Let customers choose whether they want a gift card refund or cash, rather than forcing one option. To make the gift card option more attractive, add a bonus value, such as 5% extra on top of the refunded amount. It also helps to set a long expiration window so customers have enough time to use the credit, especially when cancellations are tied to broader travel or event restrictions
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